Privacy Policy

Precision Roofing and Gutters, a trade name of Quality Living Property Management LLC ("we," "us," or "our"), respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, use our app, submit a lead form, schedule an inspection, receive services, or communicate with us. This policy applies to homeowners, prospective customers, and visitors to our website located at PRToledo.com and our related digital properties.

By using our website, app, or services, you consent to the practices described in this Privacy Policy. If you do not agree with these practices, please do not use our website or services.

We may collect information you provide directly to us and information collected automatically through your use of our site.

• Contact information: name, email address, mobile/phone number, and mailing/property address.
• Property information: property address, roof type, roof age, roof condition, and details you share about your concern or inspection needs.
• Scheduling information: requested and confirmed appointment dates and times.
• Communication preferences: consent to receive calls, emails, and SMS text messages.
• Files you provide: photos or documents you upload, such as roof photos.
• Usage and device information: IP address, browser type, pages visited, and similar technical data collected automatically.

We use the information we collect to operate Precision Roofing and Gutters and to provide the services you request, including to:

• Respond to inquiries and provide requested information.
• Schedule, confirm, and remind you about appointments and inspections.
• Provide roof inspection updates, estimate and proposal updates, and service or job updates.
• Communicate with you about your project and provide customer care.
• Operate, maintain, and improve our website, app, and services.
• Comply with applicable legal obligations.

If you opt in to SMS text messaging, you agree to receive informational and, when separately consented to, marketing text messages from Precision Roofing and Gutters at the mobile number you provided.

• Customer data is not shared with third parties for promotional or marketing purposes.
• Consumer SMS data, including mobile numbers and messaging activity, is not sold, rented, or transferred to external organizations except when necessary to provide the services you requested or when required by law.
• Mobile opt-in information and consent are never shared with anyone for any purpose. Any information sharing described elsewhere in this policy excludes mobile opt-in data and consent.
• SMS/mobile data is never shared with third parties for their promotional or marketing purposes.
• Service providers that support communications, scheduling, payment, hosting, or customer service may process only the information reasonably necessary to perform services for us. This does not include sharing mobile opt-in data or consent, and service providers may not use customer data for their own marketing.
• Information may be used as necessary to provide requested services, communicate with customers, schedule appointments, provide inspection and job updates, and operate Precision Roofing and Gutters.
• You may opt out of SMS messages at any time by replying STOP to any message.
• You may request assistance at any time by replying HELP to any message.
• Message and data rates may apply.
• Message frequency may vary.

We do not transfer consumer data, including phone numbers, SMS content, messaging activity, or opt-in records, to any external organization for any purpose, except as strictly required by law. We maintain internal access controls, vendor restrictions, and security safeguards to prevent unauthorized sharing of user data.

For questions about SMS messages or our messaging program, contact Precision Roofing and Gutters directly at (419) 500-4590 or support@prtoledo.com.

For more information about SMS terms, please review our Terms & Conditions.

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. Mobile information and SMS consent information may be used as necessary to provide requested communications and services and may be disclosed to service providers that help deliver those communications, subject to applicable privacy obligations. Mobile opt-in information and SMS consent will not be shared with third parties or affiliates for marketing or promotional purposes. Message frequency varies. Message and data rates may apply. Reply HELP for help or STOP to opt out.

We do not sell your personal information. We may share information with service providers who perform services on our behalf (such as scheduling, communications, and technology providers), with contractors and team members involved in your project, and as required by law or to protect our rights. These recipients are limited to what is necessary to provide the requested services or to operate Precision Roofing and Gutters.

We retain information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we delete it or anonymize it in accordance with our retention practices.

You may decline to provide information, though some information may be required to use certain features or receive services. You may unsubscribe from marketing emails by following the instructions in those emails. You may opt out of SMS messages by replying STOP, and request assistance by replying HELP. You may also contact us using the information below to request access to, correction of, or deletion of your information, subject to applicable law.

We maintain reasonable administrative, technical, and organizational safeguards designed to prevent unauthorized access to, use of, alteration of, disclosure of, or sharing of personal information and mobile/SMS information. These safeguards include access controls and security measures appropriate to the systems and service providers we use. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

Our website and services are not directed to children under 18, and we do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal information, please contact us so we can delete it.

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Your continued use of our website or services after any change indicates your acceptance of the updated policy.

If you have questions about this Privacy Policy, SMS messages, or your communications preferences, contact Quality Living Property Management LLC, doing business as Precision Roofing and Gutters at (419) 500-4590, Info@PRToledo.com, or 1 South Saint Clair Street, STE 2A, Toledo, OH 43604. Website: https://www.prtoledo.com.